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FAQs
Do you have any questions? Check out our Frequently Asked Questions below.
Shipping
How much does shipping cost?
We offer the following shipping options:
- Express Shipping: 1 to 4 business days for orders $0.00 and up. Cost: $18.50.
- Express Shipping: 1 to 4 business days for orders $99 and up. Cost: $12.65.
- Standard Shipping: 2 to 8 business days for orders $99 and up. Cost: Free.
- Standard Shipping: 2 to 8 business days for orders under $99. Cost: $12.65.
You can view the available options and rates during checkout based on your location and order details.
What shipping carriers do you use?
We are proud to partner with Australia Post as our trusted shipping carrier. Known for its reliability and extensive delivery network, Australia Post ensures your orders are safely and efficiently delivered across Australia and internationally. Whether you choose standard or express shipping, you can count on Australia Post’s fast and secure service to get your items to you on time.
Where do you deliver?
We currently offer delivery within Australia only. Whether you're in a major city or a regional area, we ensure reliable and timely shipping to all locations across the country. Our shipping options, including express and standard delivery, are designed to meet your needs, with competitive rates and fast processing times. For international orders, please stay tuned as we work on expanding our shipping options. Thank you for supporting local!
Tracking & Delivery
When will my order be shipped?
All orders are processed within 1-3 business days of receipt. This means that once you place your order, we work quickly to pick, pack, and prepare it for shipment. Please note that processing times do not include weekends or public holidays, and delivery times will depend on the shipping method you choose. We strive to get your order to you as efficiently as possible, and you’ll receive a tracking number once your package is on its way!
Can I change my delivery address?
If you need to change your delivery address, please contact us as soon as possible. Once your order has been processed and shipped, we may not be able to update the address. However, if your order is still being processed, we’ll do our best to accommodate the change.
To request an address change, please reach out to our customer support team at info@print3dresins.com with your order number and the new delivery address. We'll get back to you with the next steps!
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Simply click on the link to see the status and estimated delivery date of your order.
If you haven't received your tracking number or if you need assistance with tracking, please feel free to contact our customer support team at info@print3dresins.com We're here to help!
How do I know if I have received my complete order?
To ensure you've received your complete order, please refer to the packing slip included with your shipment, which lists all the items in your order. Rest assured, we fully fulfill all orders before they are shipped, so if something is missing or there seems to be an issue, please reach out to our customer support team at info@print3dresins.com with your order number, and we'll resolve it as quickly as possible.
In some cases, items may be shipped separately depending on availability or shipping method, so be sure to check your tracking details for any additional shipments. If everything appears to be in order and you're still missing an item, we're here to assist you and ensure your complete satisfaction!
